While there is no way we can answer every question you may have regarding our digital marketing services on this page, we have tried to address the frequently asked ones. As new, good questions get asked to us, we will update this to reflect our answers to those questions. Please feel free to use the form on our contact us page to submit any questions you have and a member of our team will respond in a timely manner.
Yes! There are two levels of support provided. For anyone using the cloud platforms we provide, we do provide unlimited support as it relates to use of the platform or any bugs found that affect your use of the system. We have tried to make sure that each platform has help documents and videos that will help you learn how to use them more efficiently.
However, if your support request is not a simple question, we are happy to provide you live support via phone or an online meeting. As we are a growing company, we request that you schedule a time by clicking on the "Contact Us" botton that is floating in the bottom right corner of our website.
The only two platforms that have user interfaces where drag-and-drop would be a factor are the e-mail marketing platform and MBizSites website builder/editor. The MBizMail (E-News) is drag-and-drop. Once you move the widgets where you want them to go, you can easily edit the margins, padding, and colors associated with the backgrounds and borders.
MBizSites is considered a drag-and-drop platform, but we classify it as a "click-to-add" platform. This is because you can click to add widgets to the page and then use up-down arrows to move it as needed. You can also switch to a drag-and-drop mode that will allow for you to quickly move widgets up and down the page. When building your MBizSite, there are really 3 main components that help determine the layout of your site:
Before you build any website, you need to know what the purpose of your website is. If you are planning on building a very complex website that utilizes membership platforms, networking, shopping cards, and a high level of custom coding, you will probably benefit from finding a Wordpress or Joomla template to start with that allows for customization. WordPress and Joomla definitely have some great features for anyone needing a more rebust content management system.
The downside of WordPress and Joomla is that each of these platforms will have ongoing costs that include more than just bacic hosting hosting. Unfortunately, plugins and templates do not require updates at the same time so you will need to either personally make the updates or higher someone to make these updates on a regular basis. According, it is not uncommon for just very basic maintenance to cost you $40/month or more to just keep your website running and virus free.
If your website is more of an information website or basic e-commerce site, you are fine using a "drag-and-drop" platform which cost less to setup and manage moving forward. The biggest reason for this is the platforms ability to update all sites since they are stored on servers owned by the website platform provider.
When it comes to comparing other "drag-and-drop" platforms, we believe that MBizSites is more customizable and easier to use than GoDaddy's Website Builder, Weebly, and Wix. One problem that many users experience with typical "drag-and-drop" platforms is they force you to start with a template and then drag the widget to locations within that pre-definied layout. While people skilled in HTML can still create custom websites through these platforms, they are not as user friendly as MBizSites.
With MBizSites, you can start with a truly fully BLANK canvas and determine your own margins. In addition, while many platforms make you choose between only a few color options for buttons, MBizSites allows ALL parts of your website to be customized. You can have buttons be completely different colors throughout the site. In addition, you can determine which parts of the website have NO margin and which sections fit within a specific width or percentage of screen width.
All of our cloud-based platform packages include hosting and domain management. With respect to your domain, by default your website will have your account ID with .mbiz.info as the primary domain. An example of this is: ACCOUNTID.MBIZ.INFO. This makes sure that your site is live once you publish it. If you want to only brand the subdomain, you can quickly change it from your account ID to any available subdoamin. However, if you want a completely custom domain, you can easily do that within the system as well. You simply access your domain and create a CNAME that points to YOURSITE.MBIZ.INFO and then make sure that you enter your custom domain in the appropriate location of your MBizSite Dashboard.
As a special bonus for any organization that wants us to manage their domain, we do include 1 domain FREE (.com, .info, .me, .net, .us) to you for use with your paid MBizSite account. The biggest reason for providing you this value is that it is easier for us to provide you support if we can quickly access your domain.
Please note that if we do manage your domain, we do not OWN your domain. Any domain we claim for a customer is owned by the customer. This means that if you ever wanted to transfer your domain to another provider you can take comfort knowing we will help you transfer the domain to your new provider. Remember that if we claim your custom domain, we cannot transfer it to another domain provider until after it has been in our account for 60 days.
Videos & Multimedia
Depending on the cloud platforms you are using for your business, there may be some special features they allow you to embed on your website. All of these would be good options. If you need more ideas, check out 100widgets.com.
No. We try to be very transparent and forward with the costs. If you start with one of our free platforms then it is either clearly marked when signed up or before you try the free platform. Please note that you are NOT asked to provide your payment information for FREE accounts unless you want to upgrade to a paid plan. You can upgrade the MBizMail (E-News) and MBizSoPro from within your account. We are not quite ready to allow you to upgrade your MBizSite plan from within the system but that will probably come sometime in 2017.
We included all the key functionality you would need for your MBizSite and MBizCards within their packages. However, we do also allow for custom HTML within both platforms. This means that if there is a third party platform you want to embed in your account, you may have costs associated with those features.
While the platform was built for mobile friendly websites and landing pages, we have integrated Blog Engine. This is not as customizable as blogging through the WordPress platform. If you are truly wanting to be a big blogger there are other solutions we would recommend. That said, you can easily integrate Blog Engine with your MBizSite from the MBizSite Dashboard. In order to help brand the blog to match your website, you will want to create a BLANK website page with JUST your Header/Menu row. Then get the html code for this page and add it to the custom header section of your Blog Engine account.
The short answer is, "Yes." We can and will build sites on a variety of platforms including WordPress and Joomla for our clients. The vast majority of our clients use the MBizSites platform. However, we always put the client's needs ahead of our platforms. There are definitely sites that are better built on platforms like WordPress and Joomla and we are happy to use those platforms as needed for your website.
We do not offer a money-back guarantee on any monthly subscriptions. However, anything you subscribe to that is an annual subscription or lifetime subscription comes with a no-questions asked 30 day money-back guarantee.
This is a great question, especially since we talk about the importance of using an SSL on your website. You will notice that the dashboard for many of our applications is not using a SSL Certificate. While this is something we may pursue further in the coming year, the actual dashboard is not asking for any personal/secure information. Also, one of the reasons we emphasize SSL Certificates is for Google search rankings. We are not worried about how the application itself ranks on Google or other search engines.
With respect to the ability to submit payment through the platforms, we are integrated with Stripe and they have a very rigorous process for making sure their platform is secure. While our page is not on a SSL, the widgets used for accepting payment are securely provided by Stripe.
If you would prefer to upgrade any of your accounts through our invoicing process, we are more than happy to assist you with this and will provide you with a direct link that enables you to submit the payment over a clearly marked SSL Certificate.
Interested in a Private Label? Contact us and we will be more than happy to share with you our MBizCard, MBizSites, and SMS Marketing platforms that can be completely private labeled for your organization. These are perfect for marketing agencies or consultants who want to add revenue to their current offerings.
Use the "Contact Us" button that is floating at the bottom of this page to request a phone call or online meeting. This can be used to learn more about our platforms or for larger support requests.